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Terms & Conditions
Effective Date: 18/06/2025
Welcome to Jacksons’ Jerk Joint! By placing an order or using our website, you agree to the following terms and conditions:
1. Orders & Payment
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All orders must be paid in full at the time of ordering, either online or by phone.
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Prices are listed in GBP and may be subject to change without notice.
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We reserve the right to refuse or cancel any order at our discretion.
2. Delivery & Collection
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Delivery times are estimates and may vary based on demand, traffic, or weather.
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It is the customer’s responsibility to provide accurate delivery details.
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Missed deliveries due to incorrect details may not be eligible for a refund.
3. Allergens & Dietary Information
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We take food allergies seriously. Please inform us of any allergies or dietary requirements when ordering.
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While we take precautions, all food is prepared in a kitchen that handles common allergens (including nuts, gluten, dairy, and shellfish).
4. Cancellations & Refunds
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Orders may be cancelled within 30 minutes if food prep has not begun.
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For issues with your order (e.g., missing or incorrect items), please contact us within 1 hour of delivery or collection.
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Refunds or replacements will be offered at our discretion. See our Refund Policy for more details.
5. Catering Services
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Catering bookings require a deposit to secure your date.
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Final numbers and menu selections must be confirmed at least 14 days before the event.
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Deposits are non-refundable unless otherwise agreed in writing.
6. Intellectual Property
All content on our website — including logos, images, menus, and text — is the property of Jacksons’ Jerk Joint and may not be used or reproduced without permission.
7. Privacy
Your data is protected in accordance with our Privacy Policy. We do not sell or share personal information with third parties without consent.
8. Changes to Terms
Jacksons’ Jerk Joint reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of any changes.
Questions or concerns?
📧 Email: orders@jacksonsjerkjoint.com
📞 Phone: 07397 100433
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