Refund & Cancellation Policy

Effective Date: 18/06/25

At Jacksons’ Jerk Joint, customer satisfaction is a top priority. We work hard to ensure every order is delivered fresh, accurate, and full of flavour. If something isn’t right, we’re here to help.

Takeaway & Delivery Orders

✅ Incorrect or Missing Items

If your order is missing items or contains incorrect food, please contact us within 10 minutes of receiving it. We will:

• Offer a replacement item (where possible), or

• Issue a refund to your original payment method.

Photos may be requested to support your claim.

✅ Quality Concerns

If your food arrives in poor condition or is unsafe to eat:

• Contact us immediately with a description and, if possible, photos.

• We will investigate and offer a refund or replacement where appropriate.

Cancellations

• Orders can be cancelled within 30 minutes of placing, provided preparation hasn’t started.

• Orders cancelled after this time may not be eligible for a refund.

Catering Orders

• A non-refundable deposit is required to secure catering bookings.

• Cancellations made 7 days or more before the event may be eligible for a partial refund at our discretion.

• Cancellations within 7 days of the event are non-refundable.

Non-Refundable Situations

• Customer fails to collect or is unavailable at the delivery address.

• Dislike of food where there is no issue with quality or safety.

• Late cancellations or changes made after food prep has begun.

How to Request a Refund

📧 Email: orders@jacksonsjerkjoint.com
📞 Phone: 07397 100433
Include your name, order number, and a description of the issue. Refunds are processed within 5–7 business days.